Terms & shipping policy
Who we are
MintBoon is a retailer of Japanese trading cards for collectors, resellers, and card shops, operated from Japan. Orders are shipped directly from Japan. We ship to the destinations listed in our shipping policy; other countries are handled on request.
Prices & orders
Catalog prices track the current Japanese market and are updated regularly, so a listed price may change until checkout is completed. The item price shown is the price charged; shipping for your country is shown before you pay.
An order becomes binding when checkout is completed and the selected payment method is successfully submitted. If an item becomes unavailable after payment, we will offer a full refund or an agreed substitute.
Before dispatch we may hold any order and ask you to confirm it by email. If we cannot confirm an order within 72 hours of asking, or if we decline an order for any reason, we cancel it and refund the full amount paid.
Import duties & local taxes
Except for shipments to the United States, shipments are Delivered Duty Unpaid (DDU). Prices exclude import duties, VAT/GST, and local taxes or customs charges at the destination; these are payable by the buyer as importer of record on arrival. We neither request nor receive those charges and cannot control what a destination authority assesses.
United States shipments are Delivered Duty Paid (DDP). A 12% import-duty and clearance surcharge is added to the product price at checkout, and duties are prepaid before dispatch. Because the duty is prepaid, the carrier will not ask you for import duty when your parcel is delivered.
The 12% surcharge is a flat charge covering the import-duty rate that destination applies to goods from Japan, plus clearance and handling costs. Published duty rates change, and customs procedures are not fully stable, so the duty actually assessed on a shipment may differ from the amount collected at checkout. We do not charge you again if the assessed amount is higher. If it is materially lower, the difference is refunded to your original payment method.
We declare every shipment accurately, with a correct commercial invoice. We cannot and will not under-declare value or mislabel contents. Clearing the goods and settling any destination duties or taxes is the buyer’s responsibility.
Payment
Orders totaling US$1,500 or less may be paid by card through Stripe. For an order above that, email us and we will arrange payment with you before anything is shipped.
Card payments are processed immediately by Stripe and may use 3D Secure.
Orders placed within 24 hours by the same buyer, to the same address or with the same card, count together toward the US$1,500 card limit. If together they exceed it, we contact you before dispatch to arrange the balance.
A discount code may be used once per buyer, delivery address and card. If a code is used again, you may pay the undiscounted difference; otherwise the order is cancelled as a buyer cancellation.
Shipping & delivery
Orders ship with tracking. Insurance depends on the service selected at checkout: the Insured service is covered against loss and damage, and Economy is tracked but not covered. Which services are available is shown before payment.
Every order ships from Japan, so transit time moves with flight and service conditions on that route, as well as with the service selected, the carrier and the destination country, and can be longer during peak periods, customs inspection or carrier disruption. Delivery times are estimates, not guarantees.
You receive the tracking number on dispatch. On the Insured service, risk of loss in transit is covered, and claims are handled against the carrier’s tracking record and the order record held against your order ID. On Economy there is no such cover, and a lost or damaged parcel cannot be claimed against one.
Delivery addresses
Orders are delivered to a home or office address, in the full name of a real person at that address. We do not ship to PO boxes, parcel lockers or parcel-forwarding and reshipping services. If an order is addressed to one, we ask you for a deliverable address; if none is given within 72 hours, the order is cancelled as a buyer cancellation.
Where the person paying and the recipient are different, we may ask you to confirm the order before dispatch.
Before dispatch, a mistake in the address — a street number, unit number or postal code — can be corrected free of charge by replying to your order email, provided the recipient and the country stay the same. A different recipient, address or country cannot be substituted; cancel the order and place a new one instead.
Delivery and signature
Some orders are sent by a service that may require a signature on delivery; please be available to receive them.
An order is delivered when the carrier records delivery to the address given at checkout, including delivery to a mailbox or a safe place at the carrier’s discretion. From that point the risk of loss or theft passes to you.
If a parcel shown as delivered has not reached you, tell us within 14 days of the recorded delivery. We will help you open an investigation with the carrier, and on the Insured service any claim is settled by the outcome of the carrier’s cover; a parcel recorded as delivered to the address given is not otherwise refunded.
Inspection & evidence
Every order is checked against its listing before dispatch. The order record — the item and grade ordered, the price agreed, the carrier and tracking number, and the terms accepted at checkout — is stored against your order ID and is the basis for resolving a condition or delivery dispute.
Graded singles carry additional evidence: the grading company’s certification number identifies that exact item and its assessed condition independently of us. Shrink-wrapped boxes are supplied factory-sealed and are never opened or repacked by us. One Piece and Dragon Ball boxes are sealed with tape rather than shrink wrap. Their booster boxes are checked at the box level when we acquire them — the packs counted and every pack seal examined — so they are supplied with the outer tape cut and the booster packs factory-sealed; their other boxes are supplied with the tape as described on the product page. No booster pack is ever opened. Quote your order ID — and the certification number where the item has one — when raising a condition claim.
Fixed-product retail, authenticity & age
MintBoon sells identified physical products, including sealed boxes and boosters. Sales are ordinary retail purchases of the product shown, not raffles, loot boxes, wagering, or gambling.
PSA-, BGS-, and other professionally graded slabs rely on the named grading company’s authentication and grading, verifiable by certification number. If an item received materially differs from its description, return and refund eligibility is assessed against the listing, the order record, and the returned item’s condition.
Age verification is not required because the products sold are neither gambling products nor adult-only products.
Cancellations & refunds
Items are not held while a bank transfer is on its way: they stay on sale until we confirm the money has arrived, and an item can sell to someone else in the meantime. If that happens we refund your transfer in full. Transferring sooner makes it less likely. Please start the transfer within 72 hours of placing the order; an order with no transfer started by then may be cancelled. If you have sent it, you can tell us on your order page so we keep the order open for you. Once received, a bank transfer cannot be reversed. Please copy the account details exactly as shown: a transfer sent to a different account does not reach us, and we cannot recover or trace it — only your own bank can. If no transfer reaches us the order is cancelled and nothing is owed; if you believe you have sent one, contact your bank and tell us at support@mintboon.com.
An order may be cancelled at any time before it ships. Once an order has shipped it cannot be cancelled; see Returns.
A cancellation requested by the buyer is refunded at 90% of the total amount paid for the order. The 10% retained covers payment processing and order handling on the original charge; the payment processor charges its fee on the full amount paid — including shipping and any prepaid import duty — and does not return it when an order is refunded.
Where we cancel because an item proves unavailable after payment, you are refunded in full or offered an equivalent — your choice — and no deduction is made.
Card refunds are returned through Stripe; Wise refunds are arranged manually to a verified bank account.
Returns
Orders are not returnable once dispatched. The items we sell are individually selected collectibles whose value depends on condition and provenance, so we do not accept returns for change of mind, for a card that did not meet a personal expectation, or because a market price moved after purchase. Check the listing, the grade, and the photographs before you order, and ask us anything you are unsure of first — we answer pre-purchase questions in detail precisely because the sale is final.
This does not limit your rights where an item arrives damaged, is not the item ordered, or materially differs from its description. Those cases are covered under Damaged or incorrect items and Inspection & evidence, and are handled at our cost.
Following changes to VAT and customs rules, we are currently not selling to European Union countries. The following paragraphs apply to EU orders placed before that change and to the statutory rights of any EU consumer who has purchased from us.
Consumers in the European Union have a statutory right to withdraw from a distance purchase within 14 days of delivery, and that right applies to EU orders regardless of the paragraphs above. To exercise it, tell us within 14 days of delivery and return the item within 14 days of telling us.
On a withdrawal, return postage is paid by you, and the return must be sent tracked and insured for the item’s full value: until the parcel reaches us it is at your risk, and an item that arrives damaged, or does not arrive, is not refunded in full. Outbound shipping is refunded only up to the cost of the cheapest standard delivery we offer to your country — never an express or upgraded service you chose. Any import duty we prepaid on your behalf is not refunded to us by the destination customs authority and is therefore not refunded to you. Your refund is issued after the returned item reaches us and has been inspected, to the original payment method.
A sealed product that has been opened, and a graded slab returned outside its original, unbroken grading case, have lost the value the refund is measured against, and are refunded only to the extent of their diminished value. A slab whose case has been cracked or tampered with has no resale value as a graded item and is not refunded. Handling beyond what is needed to establish the nature and condition of the item is deducted from the refund.
Refused, unclaimed & undeliverable parcels
If a parcel is refused at delivery, left unclaimed until the carrier returns it, cannot be delivered because of an incorrect or incomplete address, is addressed to a destination we do not ship to, or cannot be delivered because no signature was available, it is returned to us. The refund is the amount paid, less the outbound shipping you paid, less the actual return postage (never more than that outbound shipping charge), less 10% of the amount paid. We never charge more than you paid. The address supplied at checkout is the address we ship to.
When a returned parcel reaches us, we email you the refund amount before issuing it. You may instead ask us to send the parcel again, to a corrected address for the same recipient in the same country, by paying the new shipping within 30 days of its return. If we hear nothing within those 30 days, we issue the refund.
Where import duty was prepaid at checkout, that duty is not refunded on a refused or returned parcel. It was paid to the destination authority before dispatch and is not returned to us. A refund of prepaid duty is claimed from the destination authority by the importer, so if you want to pursue it, tell us and we will provide the shipment and customs paperwork you need to file the claim.
Damaged or incorrect items — tell us within 48 hours
A claim for a damaged or incorrect item must reach us within 48 hours of delivery and must include photographs or, better, a video of the unopened parcel being opened. Record the sealed outer packaging with the shipping label visible, then the item as it comes out. Keep all packaging until the claim is settled.
Where a damaged or incorrect item is confirmed, we pay the return postage and issue a full refund, or send a replacement if one is available, and no cancellation deduction applies. We can only pursue a carrier or insurance claim on this evidence, so a report without it may not be recoverable — filming the parcel as you open it is the single thing that protects you here.
Reviews & buyer content
Reviews can be written only by someone who bought the item from us, using the link in the order email. We do not accept reviews from anyone else, and we never write or commission a review ourselves.
You keep the copyright in anything you post. By posting, you grant MintBoon a non-exclusive, royalty-free licence to display, store and reproduce your review text and photographs on this site and in the structured data this site publishes about the product. You confirm the words and pictures are your own, that they show the item you received, and that they do not contain anyone else’s copyrighted material or another person’s private information.
Reviews are read by a person before they appear, usually within five business days. We publish a review whatever its rating. We may decline to publish, or later take down, only on grounds of content: spam or advertising, abuse or harassment, personal information, material unrelated to the item, a supplier or sourcing route named in the text or shown in a photograph, third-party copyrighted material, a duplicate, or a specific legal risk. A review is never declined or removed because the rating is low, because it is critical of us, or because of the score it gives.
Photographs go through the same check, separately from the words. Where a photograph cannot be published but the review can, we publish the review without it.
You can ask us to remove your own review at any time, and we will. Write to support@mintboon.com from the address on the order. Deleting your account removes your reviews with it.
Our replies to reviews are published under the shop’s name so they are plainly ours. Where we highlight a review on a product page it is labelled as chosen by us.
Liability
Our responsibility is limited to supplying the agreed goods, accurate customs documentation, and tracked dispatch by the service you selected, insured where that service is insured. We are not liable for destination duties/taxes, for customs delays or inspections, or for delivery times, which depend on the carrier and the destination authorities.
Nothing in these terms limits any right you have under the consumer law of your country that cannot be excluded by agreement.
Contact and disputes
We contact you at the email address given with your order. Where we ask you to reply by a deadline and no reply arrives, the order is cancelled and refunded in full.
If there is a problem with an order, contact us before raising a dispute with your card issuer — most problems are resolved faster that way. If a dispute is raised without contacting us first, we respond with the order record, the tracking record and our correspondence, and we do not accept further orders from that buyer.
Operator information
MintBoon is a retailer of Japanese trading cards operated from Japan. Contact: support@mintboon.com.
MintBoon is a trade name of FUJII TAIKI (藤井大樹), a sole proprietor in Japan. Our registered business address, and the address for authorised returns, are published in full on our operator and business address page. Email is the published contact channel; no telephone number is published.