Privacy policy
Information we collect
We collect the information needed to accept and fulfill an order: your name, shipping address, email address, and payment information. Card details are handled by Stripe and are not stored by MintBoon.
When you contact us through an inquiry form on a product page, we also collect the email address you provide, your message, the page you contacted us from, and your country (detected automatically from your connection) so we can reply. You can also simply email us — the contact page lists the address.
If you are signed in and save cards to your account, we store the list of cards you saved so you can see it on your other devices. Saved cards are visible only to you, are never shown publicly, and are deleted with your account. If you are not signed in, saved cards stay in your own browser and are never sent to us.
How we use information
We use personal information to process payments, fulfil and ship orders, provide order and shipping updates, prevent fraud, resolve disputes, meet legal and accounting obligations, and respond to inquiries.
Service providers and disclosure
We disclose only what is needed to service providers acting for the stated purposes: Stripe for card payment processing, Wise for bank transfers where one is used, shipping carriers and shipping service providers for delivery, Cloudflare for site delivery and security, PostHog (hosted in the EU) and Google Analytics for site-usage measurement, and the advertising platform that brought you to the site (such as Microsoft Advertising) for conversion measurement as described under Cookies and analytics. We may also disclose information when required by law.
Inquiry messages are relayed to us through a messaging service (Telegram) for prompt handling.
Cookies and analytics
We use cookies and similar storage that are necessary for site operation, security, sessions, carts, and checkout. We also use Google Analytics so that we can tell which advertisements lead to sales. It sets its own cookies (names beginning _ga) in your browser and sends Google a record of the pages you view; it is not used to make promises about an individual order, and we do not sell this data. You can block it with your browser settings, an ad blocker, or Google’s opt-out add-on.
To understand how the site is used and to fix confusing or broken steps, our server records the pages you request, searches you make, and items you add to your cart or take to checkout, and stores these records with PostHog, an analytics service hosted in the European Union. A first-party cookie (akd_vid) tells one visit from another for up to a year. The record holds the page, the time, your country, and a hashed session identifier; it does not hold your name, address, contact details, or payment details, and nothing you type is recorded. You can block the cookie with your browser settings.
As part of the same record, and so that we can see why a step confused someone rather than only that it did, we also keep a recording of how pages behaved in your browser: what you clicked, where you scrolled, and how the page changed. Everything you type is hidden before the recording is stored, as are names and addresses the site displays back to you; the card details you enter are handled inside the payment provider’s own frame and are never part of it. Pages that show your name, address, email address or order details — your account pages and the order confirmation — are left out of the recording entirely. These recordings are stored with PostHog in the European Union, under the same first-party cookie (akd_vid) described above, and are kept only for that service’s standard retention period.
When you arrive from a link, we keep a first-party cookie (akd_src) for 30 days that records where the visit came from: the campaign parameters in the link, the referring site, the first page you landed on and, when the link came from an advertisement, the ad click identifier it carried. If you then make a purchase, we report that purchase to the advertising platform whose click identifier we hold (Microsoft Advertising, for example) together with the order amount, so that we can measure which advertisements lead to sales. Your name, address and contact details are not part of that report.
Reviews you post
If you write a review, what appears publicly is a display name, your rating, your words, any photographs you attach, and the date. The display name is made from the name on the order as a first name and a surname initial — "Taro F." — never your full name.
Your email address, postal address, order number, and anything you send us through the private feedback box are never published and never appear on a product page.
Review photographs are served from a public address (ugc.mintboon.com). Anyone who has the link can view them, and search engines may index them. Before a photograph is stored we re-encode it, which removes the embedded camera data — including any GPS location your phone recorded. Please also check the picture itself for anything you would not want seen, such as a label, a document, or a reflection.
You can ask us to remove a review you posted at any time by writing to support@mintboon.com from the address on the order, and reviews are deleted together with your account if you close it.
We email you once after a delivery to ask for a review, and at most one reminder. Every one of those emails carries a one-click link that stops them for good, across all of your future orders. Order and shipping emails are separate and continue.
Retention
We retain personal information only for as long as needed for order fulfillment, support, fraud and dispute handling, and applicable legal, tax, and accounting obligations. Retention periods vary according to the record and the applicable requirement, after which information is deleted or anonymized where appropriate.
Your data rights
Customers, including those in the EU/EEA, may request access to or deletion of their personal information. We will assess and respond to requests in accordance with applicable data-protection law; some records may need to be retained for legal, tax, fraud-prevention, or dispute purposes.
Contact
Privacy requests may be sent to support@mintboon.com.