How we protect your order

Stripe handles card details securely and may request 3D Secure authentication. Cardholders also retain their card-network dispute and chargeback rights.

Every parcel ships with tracking, and the Insured service is covered against loss and damage. Economy is tracked but not covered, so there is nothing to claim against on an Economy parcel. We use the carrier record and the order record held against your order ID to investigate a missing delivery and resolve an eligible claim.

Visa, Mastercard, Apple Pay and Google Pay, on order totals up to US$1,500 including shipping. Card details are handled by Stripe and may require 3D Secure. Above US$1,500, email us and we will arrange payment with you.

Every order is checked against its listing before dispatch. Graded singles carry their condition independently of us — the grading company assesses and seals the card, and its certification number can be checked directly with that company. Shrink-wrapped boxes are checked as sealed and unopened, and are never opened or repacked by us. One Piece and Dragon Ball boxes are sealed with tape instead: we check inside those at the point we buy them, counting the packs and examining every pack seal — the outer tape is cut and no booster pack is ever opened.

Every order is prepared and inspected in Japan before dispatch. You receive a tracking number as soon as it ships.